What personal information do we collect from you when you visit our blog, website or app and what do we do with it?
We collect information from you when you register on our site (email and name), place an order (your payment and billing information), subscribe to a newsletter (email and name), fill out a form, use Live Chat, open a Support Ticket or enter information on our site.
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To privide you with the services for which you signed up
- To improve our website in order to better serve you.
- To allow us to better service you in responding to your customer service requests.
- To quickly process your transactions.
- To ask for ratings and reviews of services or products
- To follow up with you after correspondence (live chat, email or phone inquiries)
How do we protect your information?
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Your personal information can be changed or removed from our systems at any given point in your user settings.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, you will not be able to use our product.
We use the following third-party services to provide our service to you or optimize our product and marketing efforts:
- Sentry.io (bug reporing software) by , https://sentry.io/privacy/
- Chaport (live chat) by Chaport LLC, https://www.chaport.com/privacy
- Chargebee (payment gateway), https://www.chargebee.com/privacy/
- Facebook Advertising by Facebook, Inc.
- Google Analytics & Google Advertising
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it's release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety.
We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online. We do not specifically market to children under the age of 13 years old and our product is not meant to be operated by children under the age of 13. However, we do not have enough information to identify children of any age. If you are aware of children under the age of 13 using our product, please contact us immediately under [email protected]
Do you have privacy concerns?
If you have questions about your personal information or fear misusage, please contact us:
Last updated: 07.05.2018.